MEDICAL SOCIAL SERVICES UNIT
There has been a need for regulations to standardize, activate, expand, and develop medical social service practices to timely resolve the psychosocial and socioeconomic problems experienced during the treatment process of all patients requiring social service intervention. Priority is given to disabled, orphaned, homeless, poor, uninsured, elderly, refugee, asylum seeker, domestic violence victim, and out-of-town patients receiving services from healthcare institutions and organizations. In this context, the General Directorate of Curative Services of our Ministry published the "Medical Social Services Implementation Directive" dated 16.02.2011 and numbered 7465.
Within the scope of the Health Transformation Program, the Ministry of Health has adopted a "patient-oriented healthcare service" approach in accordance with today's changing and developing conditions. This approach includes the participation of patients and their relatives in the medical treatment process and the resolution of any problems negatively affecting medical treatment for the benefit of the patient.
Our hospital's social services unit, which aims for the well-being of the patient and the resolution of problems other than medical treatment, is carried out under the responsibility of social workers, in accordance with the Ministry of Health Medical Social Services Implementation Directive along with other relevant legislation.
WHAT ARE MEDICAL SOCIAL SERVICES?
It is a social service practice carried out to ensure that outpatients or inpatients benefit effectively from medical treatment, to protect and improve their social health, to regulate the patient's relationships with their family and environment during the treatment process, and to regain their social functionality by resolving psychosocial and socioeconomic problems affecting the treatment process in a timely manner.
SOCIAL SERVICES UNIT CLIENT GROUP
Orphaned, Abandoned, and Care-Dependent Patients
Disabled Patients - Impoverished Patients
Unidentified Patients - Uninsured Patients
Patients Experiencing Difficulties with Transfer to Their Residence
Patients Non-Compliant with Treatment
Patients Whose Families Cannot Be Reached
Patients Who Are Victims of Domestic Violence
Child Patients Who Have Suffered Neglect and Abuse
Refugee and Asylum-Seeking Patients
Patients with Impaired Mental Health - Chronic Patients
Patients in Need of Home Care
Alcohol and Substance Addict Patients
IN WHICH SITUATIONS DOES THE MEDICAL SOCIAL SERVICES UNIT PROVIDE SERVICE?
When the relatives of orphaned/homeless patients cannot be reached.
When they have no place to stay and no one to care for them, or when they live in unhealthy and unsafe conditions.
When they wish to reside in a social services institution.
In cases of physical and sexual violence/abuse (especially involving women, children, and the disabled).
When they cannot return home after discharge due to medical, economic, and social reasons.
When their treatment is interrupted due to a lack of social security and an inability to pay.
When they cannot pay hospital expenses after discharge due to poverty.
When they come from out of town and have no place to stay.
When they come from out of town and need financial assistance.
When there is a need for clothing, etc., during the treatment process.
When patients and their relatives need to receive social assistance following accidents and extraordinary situations.
In cases where they are foreign nationals and their hospital expenses and medical supply costs cannot be covered.
When it is necessary to obtain information and provide guidance regarding social services and social assistance.
WHO IS A SOCIAL WORKER?
A professional who has graduated from the 4-year Social Work Department of universities and earned the title of Social Worker; they apply services with professional knowledge, skills, and within a discipline. These services include economic, social, psychological, educational, supportive, and developmental services carried out to enable outpatients or inpatients undergoing examination and treatment at the hospital to benefit effectively from medical treatment. They also include regulating the patient's relationships with their family and environment, resolving personal and family problems after discharge from the hospital, and developing their coping skills.
All Social Workers working in the hospital are affiliated with the Social Services Unit; they are assigned to clinics and units where there is a frequent need in order to resolve patients' social service needs on-site and more effectively.
HOW TO APPLY TO THE SOCIAL SERVICES UNIT
Through a consultation request from the relevant branch doctor
Through notification to the unit by the ward charge nurses and other healthcare professionals
By identifying a patient in need of social service intervention during regular ward visits
HOW CAN YOU REACH US?
MAIN BUILDING
Room No: Mt1-02.401 (Ext: 4870)
Room No: Mt1-02.408 (Ext: 4371)
Room No: Mt3-02.395 (Ext: 5960)
YGAP (High-Security Forensic Psychiatry)
FTR (Physical Therapy and Rehabilitation)
2nd FLOOR (Ext: 5711)
4th FLOOR (Ext: 6085)
KU.YD.65 SOSYAL HİZMET UZMANI-SOSYAL ÇALIŞMACI GÖREV VE YETKİ TANIMI.pdf
12 Haziran 2026